FAQ
You've got questions and we've got answers!
For any order-specific questions, please email us at matokoshopcs@gmail.com for personalized assistance.
Commonly Asked Questions:
What’s the difference between a Gang Sheet and a Transfer Sheet?
How do I upload a file to print?
How do I apply a DTF transfer?
Do you offer custom designs or gang sheet layouts?
Can I use these transfers for commercial sale products?
Do you accept returns or exchanges?
What is a DTF Transfer?
DTF (Direct-to-Film) transfers are full-color heat transfers printed on film & designed to be pressed directly onto garments. Matoko creates unique, customizable DTF designs that last a long time, are vibrant in color, and work on different types of fabric.
What’s the difference between a Gang Sheet and a Transfer Sheet?
A transfer sheet contains one design while a gang sheet is a single sheet with multiple designs laid out, maximizing space and are perfect to cut apart and press onto different items.
How do I upload a file to print?
The process is super simple on our site. Check out our step-by-step tutorial here:
How do I build a gang sheet?
There are many programs available to build and arrange gang sheets, but thankfully we've made this process built in to our site with our Gang Sheet Builder! Here is a step-by-step tutorial on how to easily use the program:
How do I apply a DTF transfer?
A. Every matoko order comes with detailed transfer application instructions & aftercare practices! In general, we recommend:
- Temperature: 300°F-320°F
- Time: 12 seconds
- Pressure: Firm
- Peel: Warm
Do you offer custom designs?
Yes! If you have your own artwork or need help arranging a gang sheet, please contact our customer service via email: matokoshopcs@gmail.com.
Can I use these transfers for commercial sale products?
Of course! These transfers are made for your personal/commercial use, whatever that may be. Matoko recommends being creative with our sheets to build something unique that’s true to you! Please note, however, that the resale or retail selling of our products is strictly prohibited.
Do you accept returns or exchanges?
Because matoko’s items are made to order, we do not accept returns. However, if there’s any issue with your order, please contact us and we will do our best to make it right. For more details, please review our official refund policy linked in our menu and at the bottom of the page.